Customer Rating: 
List Price: $459.99
Best Price: $199.99 (new), $169.99 (used)
Availability: New (1), Used (1)
Brand: Euro-Pro
Model: 7500XH
Weight: 22 pounds
Dimensions: 19 x 15 x 10.5 inches
Customer Review
Got a bad one
by Customer A1993G1VYTUPD2 at November 24th, 2005
I suppose this could happen with any make and model, but my machine quickly began to jam, almost breaking the needle. After I researched the problem, and making sure everything was set up correctly, all to no avail, I called tech support. The man was very helpful, and we went through the process of mounting the bobbin correctly. The problem seemed to be solved, and I joked that as soon as we got off the phone it would start up again.
And that's exactly what happened. After about 3 inches of stiching, the machine jammed once again. The tech had told me that if making sure the bobbin was mounted correctly didn't solve the problem, the machine's needle-bobbin carriage timing needed adjustment. At this point I decided to return the machine.
I give EuroPro high marks for having an accessible customer support line, and a friendly rep. The machine itself was more "manual" than I had anticipated - no auto threading, etc. I liked the hard case, but the detachable work deck didn't line up well when it was installed.
I think in my case I need to go up to a computerized model for a little more money. I'm now considering a Brother and a Singer. The thing that keeps me from the Brother, though, is there is no telephone support number, AFAICS. It's either use email or bring the machine in. If I have the kind of problem I just had, I can see this becoming a multi-day, affair.
Dealing with Amazon was good. The machine came quickly, and returning a defective unit is about as painless as one could expect it to be.
So I'm happy for all the rave reviews here - and I place a lot of weight on user reviews - but in my case it didn't work out this time.
Happy sewing! Put a lot of love into it, and may you get rich rewards from it.
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