Customer Rating:
List Price: $399.99
Best Price: $200.00 (new)
Availability: New (1)
Brand: Simplicity
Model: SL390
Weight: 21 pounds
Dimensions: 15.2 x 14 x 12.1 inches

Customer Review

Good IF it works
by Customer A11A8SM69ZTTIK at December 18th, 2007
I bought my machine Sept 2006 because of the reviews here, the good price, and the name brand. Had never even seen a serger working before, but I love to sew. Thought it would make finishing edge easier.

Even with the video and the manual could not get the thing to work. Finally after fiddling and help from a friend I got it working --April of 2007! 7 months after I bought it!

Even with it properly threaded, I cannot serge more than one seam with out it breaking and having to re-thread the entire thing. I often opt to zigzag with my sewing machine instead of bothering with the serger.

The manual says it has 24-7 technical support. Not exactly true... call 7 days week, leave message and they will call you back within 24 hours! When I needed support, all they did was send me to a website that they thought I could find the information on. Didn't actually work through the problem with me.

Last June (less than a year after I bought it), the petal gave out, just stopped working. The closest service place for simplicity was 4 HOURS AWAY!!! And my local sewing store couldn't even order the parts for my machine. They ended up jerry rigging a pedal for me.

Since I bought it,I have been into my local sewing store at least 12 times trying to get help with this machine... but they don't know anything about it. So I am trading this one in for one in their store. I will get free classes with the machine, free customer support, and will only pay slightly more than I did for this one. Any questions and they are just phone call away. I probably won't buy a machine on line again. Certainly not a simplicity.

I love it when it works, the problem is... most of the time it doesn't.

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